TERMS AND CONDITIONS
Last updated: 15 August 2026
These Terms & Conditions apply to all orders placed through Sneaker Collective. By placing an order through our website, you agree to these Terms & Conditions.
1. General
Sneaker Collective operates the online store through which the products displayed on our website are offered for sale.
Our customer service can be contacted at:
Email: info@sneaker-collective.eu
Before placing an order, customers are responsible for reviewing the product description, selected size, colour, price and other relevant product information.
Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights provided by applicable law.
2. Products & Product Information
We aim to display and describe all products as accurately as possible. Product photographs are intended to provide an accurate representation of the product..
The customer is responsible for selecting the correct size before completing an order. Any sizing recommendations provided on our website are intended as guidance only.
3. Prices
The price applicable to an order is the price displayed at the time the order is placed.
Any applicable shipping costs or other charges will be clearly displayed before the customer completes payment.
We reserve the right to change prices for future orders at any time. Price changes do not affect orders that have already been accepted.
4. Orders
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
We reserve the right to cancel an order where there is a clear pricing or technical error, suspected fraud, payment failure or where the ordered product unexpectedly cannot be supplied.
If an order that has already been paid for is cancelled by us, the relevant amount will be refunded using the original payment method.
5. Payment
Payment must be completed using one of the payment methods available during checkout.
The customer is responsible for providing complete and accurate payment and billing information.
An order will only be processed once the required payment has been successfully received or authorised.
6. Shipping & Delivery
Orders are processed and shipped as quickly as reasonably possible.
Estimated delivery times:
- Germany, France, Netherlands & Belgium: 2–5 business days — FREE shipping
- Spain & Italy: 2–5 business days — FREE shipping
- Norway, Sweden & Denmark: 2–5 business days — FREE shipping
- Rest of Europe: 3–6 business days — FREE shipping
- Rest of the world: 4–8 business days — FREE shipping on orders over €120
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Once an order has been shipped, customers will receive tracking information where available.
7. Right of Withdrawal & Returns
Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days after receiving the product, without providing a reason.
To exercise this right, customers must notify us within the applicable withdrawal period at:
info@sneaker-collective.eu
After notifying us of the withdrawal, the product must be returned within the legally applicable return period.
Unless otherwise required by law, the direct costs of returning the product are borne by the customer, provided that the customer was informed of this before purchase.
Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning. If a product has been handled beyond what is reasonably necessary and consequently loses value, the customer may be responsible for that reduction in value as permitted by applicable law.
8. Refunds
Where a customer validly exercises the statutory right of withdrawal, we will refund the amounts required by applicable law, including the standard outbound delivery costs where applicable.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned products or the customer provides evidence that the products have been returned, whichever occurs first.
9. Exchanges
Where available, customers may request an exchange by contacting:
info@sneaker-collective.eu
Exchanges are subject to product and size availability.
Where an exchange cannot be provided, the return will be handled in accordance with the customer’s applicable statutory rights and our Return Policy.
10. Faulty or Incorrect Products
Customers should contact us as soon as reasonably possible if they believe they have received a faulty, damaged or incorrect product.
Please include the order number and, where useful for assessing the issue, photographs showing the problem.
Products sold to consumers remain subject to the applicable statutory conformity and guarantee rights. Where a product does not conform to the agreement, the customer may be entitled to an appropriate remedy under applicable law.
These statutory rights are separate from the 14-day right of withdrawal.
11. Promotions & Discount Codes
Discount codes and promotional offers are subject to the conditions communicated with the relevant promotion.
Unless stated otherwise, discount codes cannot be combined.
Promotional pricing may be changed or withdrawn for future purchases.
Purchasing an item during a sale or promotional period does not remove any statutory consumer rights, including the statutory right of withdrawal where that right applies.
12. Intellectual Property
All content created for the Sneaker Collective website, including its website design, original text, graphics and other original content, may be protected by applicable intellectual property rights.
Customers may not reproduce or commercially exploit content owned by Sneaker Collective without prior permission.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
13. Liability
Sneaker Collective is responsible for its obligations under the purchase agreement and applicable mandatory consumer law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
We are not responsible for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
14. Complaints
If you have a question or complaint regarding an order, please contact:
info@sneaker-collective.eu
Please include your order number and a clear description of the issue so we can review your request efficiently.
We will aim to respond within a reasonable period.
15. Privacy
Personal information provided when using our website or placing an order is processed in accordance with our Privacy Policy and applicable data protection legislation.
16. Changes to These Terms
We may update these Terms & Conditions when necessary.
The version applicable to an order is generally the version made available to the customer when that order was placed.
17. Governing Law
These Terms & Conditions are governed by applicable United Kingdom law, without depriving consumers residing elsewhere of mandatory consumer protections that apply to them under applicable law.
Any disputes will be handled by the competent court in accordance with applicable law.